Chase is Fighting for Every Nickel, Dime, and Centavo

A friend just called, practically spitting bullets. He stopped by the Chase branch in the University Village to pick up a roll of quarters because he's paranoid about using his credit card in parking meters. He bought a roll for ten dollars, stepped outside to open up the roll, and discovered that he'd also bought a number of dimes, nickels, pennies, and Philippine centavos.

Because banks are too busy to count change, they simply measure the rolls of quarters people bring in. A scammer had padded both ends of the roll with quarters, and filled in the middle with an assortment of coins that in width and weight brought the roll to the right specifications.

Whoops! So back into the bank, only to learn that Chase observes a strict "caveat quarter" rule--once you walk out the door, that's your money. No returns. "No, no, look," protests my friend, "I just gave you ten dollars and you gave me less than that." A manager is summoned. A customer's long history with--well, not Chase, but with the previous bank, a friend of the family--is brought up.

Chase stands firm. They can't simply hand out four dollars in quarters to just any customer with over $200,000 invested with them simply because he "claims" that the bank sold him an unexpected number of Philippine centavos. Calls are made.

Finally, it is agreed: the bank won't replace the quarters, but Chase will put four dollars back into the customer's account. Who but the most unreasonable man would not depart the branch with a smile on his face?