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By Michael van Baker Views (125) | Comments (2) | ( +1 votes)

Regular readers of The SunBreak are aware that a friend of mine had a traumatic roll-of-quarters experience with the Chase branch in the University District, back in November:

He stopped by the branch in the University Village to pick up a roll of quarters because he's paranoid about using his credit card in parking meters. He bought a roll for ten dollars, stepped outside to open up the roll, and discovered that he'd also bought a number of dimes, nickels, pennies, and Phillipine centavos.

As it happened, this week brought a return visit to the same branch (via drive-thru) for quarters. The teller proffered (via the drive-thru transport device) one of the self-packed rolls that customers bring in, and my friend, remembering his last experience, balked.

"Can you open it?" he asked. Behind the window, the teller gave him a look that translated as, "Um--no!" He explained that he only asked because of the last time with the centavos. "The last time, you guys said if I left with the quarters, it was my responsibility." The teller agreed it was. "Can I just get one of the machine-filled rolls?" The teller was disinclined to acquiesce.... (more)

By Michael van Baker Views (351) | Comments (6) | ( +1 votes)

A friend just called, practically spitting bullets. He stopped by the Chase branch in the University Village to pick up a roll of quarters because he's paranoid about using his credit card in parking meters. He bought a roll for ten dollars, stepped outside to open up the roll, and discovered that he'd also bought a number of dimes, nickels, pennies, and Philippine centavos.

Because banks are too busy to count change, they simply measure the rolls of quarters people bring in. A scammer had padded both ends of the roll with quarters, and filled in the middle with an assortment of coins that in width and weight brought the roll to the right specifications.

Whoops! So back into the bank, only to learn that Chase observes a strict "caveat quarter" rule--once you walk out the door, that's your money. No returns. "No, no, look," protests my friend, "I just gave you ten dollars and you gave me less than that." A manager is summoned. A customer's long history with--well, not Chase, but with the previous bank, a friend... (more)